Most Frequently Asked Questions by Online Shopper

iPay88 only provides the merchant (online retailer) with the ability to process online payments. iPay88 do not own or hold information about the goods/services you have ordered or the delivery status.

If you have a query regarding your order, please Contact the Store remembering to include your transaction information. You should find the online retailer contact details on their website and the store purchase receipt.

1. Why I received email from sales@ipay88.com.my?

2. Why I received email from iPay88@mobile88.com with subject of "[Company Name] - [Product Description] Invoice"?

3. I did not make an online purchase but I've received a confirmation email from iPay88

4. How do I know if my payment has gone through?

5. Why my payment was declined?

6. When will my order be delivered?

7. I have not received my order

8. I’ve been unable to contact the store what should I do now?

9. How do I cancel my order and get a refund?

10. I’ve not received/saved my confirmation email - can you resend it?

11. I have a general query about my order

12. I've been billed incorrectly - what do I do?

13. What is a Security Code (CVC / CVV2) and where can I find it?

14. How do I return the goods/services I have purchased and get a refund?

15. My query can't be answered by any of the FAQs - now what do I do?